Privacy Policy

Your privacy is vital to Veria Group. This privacy policy provides information about the personal information that Veria Group collects, and the ways in which Veria Group uses that personal information.

 

VERIA GROUP PTY LTD

PRIVACY POLICY

INTRODUCTION

  • This document sets out the privacy policy of Veria Group Pty Ltd ABN 88 645 873 123 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
  • We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
  • By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
  • We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

 

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  • name;
  • mailing or street address;
  • email address;
  • social media information;
  • telephone number and other contact details;
  • age;
  • date of birth;
  • credit card or other payment information;
  • information about the environment in which our robot vacuum cleaners are deployed, including by creating a map of the environment and any objects or obstacles encountered;
  • information in connection with client surveys, questionnaires and promotions;
  • your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  • information about third parties; and
  • any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

 

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us through our website;
  • receive goods or services from us;
  • register your robot vacuum cleaner through our associated mobile application, our website or otherwise;
  • input any information in our associated mobile application, including information relating to your robot vacuum cleaner or the environment in which the robot vacuum cleaner is deployed (such as the name you assign your robot vacuum cleaner, room names and zone names);
  • submit any of our online sign up forms;
  • communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
  • interact with our website, social applications, services, content and advertising; and
  • invest in our business or enquire as to a potential purchase in our business.
  • We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
  • We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

 

USE OF YOUR PERSONAL INFORMATION

  • We collect and use personal information for the following purposes:
  • to provide goods, services or information to you;
  • for record keeping and administrative purposes;
  • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
  • to improve and optimise our service offering and customer experience;
  • to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  • to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
  • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
  • to consider an application of employment from you.
  • We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

 

SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

 

 LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

 

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 

COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

 

CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: support@veriagroup.com

Our privacy policy was last updated on 26 July 2022.

Veria App Terms & Conditions

 

VERIA GROUP PTY LTD

TERMS & CONDITIONS

Last updated on 26 July 2022.

Welcome to VERIA!

What are these T&Cs about?

The VERIA App allows users to remotely connect to robot vacuum cleaners that you purchase from us (Robot Vacuum Cleaner), and is designed to help people get the most out of their mechanical helpers. It allows you, the user, to customise your Robot Vacuum Cleaner’s software to set cleaning times or customising cleaning routes.

Key words used in these Terms

To make it easier for you to understand the terms on which we provide our services, we’ve tried to keep these terms of use (Terms) as simple as possible by using plain English.

When we talk about “VERIA”,we,” “our,” or “us” in these Terms, we are referring to VERIA Group Pty Ltd ABN 88 645 873 123. When we talk about the “VERIA App” in these Terms, we are referring to our mobile application available on the Apple iOS Store and the Google Play Store, our website and any associated services we offer.

And when we talk about “you”, that’s you – the user.

We’ve also used a few other capitalised words and phrases as shorthand to refer to recurring concepts. Each of these are defined in bold and in brackets after the concepts are first mentioned.

 

YOUR AGREEMENT WITH US

These Terms set out the terms and conditions that apply when you use the VERIA App.

By using the VERIA App, or otherwise engaging with the content on the VERIA App, you represent and warrant that you:

  • agree to be bound by these Terms;
  • agree to VERIA using your information in accordance with these Terms; and
  • are at least 18 years old, have the legal capacity to enter into a binding legal agreement with us and you agree to be bound by these Terms; or
  • are the parent or legal guardian of a person under the age of 18 who intends to use the VERIA App, and you agree to be bound by these Terms on that person’s behalf.

We may modify our Terms from time to time. If we do, we will post a note on this page or email you. If you continue to use the VERIA App after we modify our Terms, you’ll be taken to have agreed to the Terms as modified.

 

ACCOUNT REGISTRATION

In order to use the VERIA App, you will be required to sign up for an account (VERIA Account).

When you register for a VERIA Account, you must provide true, accurate and complete information as requested and keep this information up to date after registration.

You agree that you’re solely responsible for:

  • maintaining the confidentiality and security of your VERIA Account information and your password; and
  • any activities and those of any third party that occur through your VERIA Account, whether those activities have been authorised by you or not.

You also agree to let us know if you detect any unusual activity on your account as soon as you become aware of it.

We won’t be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out of a failure by you to maintain the security of your VERIA Account information or your password.

 

COMPLIMENTARY APP

The VERIA App comes free of charge and is compatible with certain Robot Vacuum Cleaners as set out on our website, found at www.veriagroup.com.

Each VERIA product comes with a unique activation code, which the buyer can use to activate and use our mobile application in conjunction with the product. As such, you do not need to pay any fees to access the VERIA App.

From time to time, VERIA may release new products that may include activation codes for additional content on the VERIA App.

We may from time to time, in our absolute discretion, release enhancements to the VERIA App, where “Enhancements” is referred, it means any upgraded, improved, modified or new versions of the VERIA App. Any Enhancements to the VERIA App will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and VERIA will not be liable for any claims from such downtime.

We will operate the VERIA App in accordance with all applicable laws and industry standards.

 

ACCEPTABLE USE

GENERAL USE

We’ll need you to make a few promises about the way you’ll use the VERIA App. You agree:

not to copy, reproduce, translate, adapt, vary or modify the VERIA App without our express consent;

not to use the VERIA App in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

not to use the VERIA App for the purpose of distributing unsolicited commercial content, junk mail, spam, bulk content or harassment;

not to attempt to breach the security of the VERIA App or VERIA’s system security, or otherwise interfere with the normal function of the VERIA App, including by:

  • gaining unauthorised access to VERIA Accounts or data about other users of the VERIA App;
  • scanning, probing or testing the VERIA App for security vulnerabilities;
  • overload, flood, mailbomb, crash or submit a virus to the VERIA App or VERIA’s system; or
  • instigate or participate in a denial-of-service attack against the VERIA App or VERIA’s system; and
  • to ensure that your employees, sub-contractors and other agents who you have authorised to use or access the VERIA App comply with the Terms

CONNECTING TO THE ROBOT VACUUM CLEANER

You must follow our installation guide in our instruction manual (Instruction Manual) to connect the VERIA App to your Robot Vacuum Cleaner. You can download a copy of our Instructions Manuals here at www.veriagroup.com.

You must have appropriate WiFi connectivity to be able to connect the VERIA App to your Robot Vacuum Cleaner. Please contact your internet service provider directly if you have issues connecting your Robot Vacuum Cleaner to your nominated WiFi network.

 

YOUR CONTENT

TYPES OF CONTENT

In using the VERIA App, you may be uploading images, content, information and materials you share with us or the public (including feedback, suggestions and enhancement requests), including by using the features of the app, sharing content via the app on social media or by contacting us, or when you register a VERIA Account (Posted Materials).

POSTED MATERIALS

By providing or posting any Posted Materials, you represent and warrant that:

  • you are authorised to provide the Posted Materials;
  • the Posted Materials are free from any harmful, discriminatory, defamatory or maliciously false implications and do not contain any offensive or explicit material;
  • the Posted Materials are not “passing off” of any product or service and does not constitute unfair competition;
  • the Posted Materials do not infringe any and all present and future intellectual and industrial property rights throughout the world (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this agreement (Intellectual Property Rights);
  • the Posted Materials are accurate and true at the time they are provided;
  • any Posted Materials which are in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;
  • the Posted Materials do not contain any viruses or other harmful code, or otherwise compromise the security or integrity of any network or system; and
  • the Posted Materials do not breach or infringe any applicable laws, regulations or orders.

POSTED MATERIALS – IP LICENCE

By uploading any Posted Materials, you grant to VERIA (and its agents or service providers) a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in that Posted Material in order for VERIA to use, exploit or otherwise enjoy the benefit of such Posted Material.

REMOVAL OF POSTED MATERIALS

We don’t have any obligations to screen Posted Materials in advance of them being posted and your compliance with these Terms is your responsibility. However, we may, if we choose, review and remove any Posted Materials at any time without giving any explanation or justification for removing the material and/or information.

OUR CONTENT

Unless we indicate otherwise, all materials used in the VERIA App (including text, graphics, logos, icons, sound recordings and software) are subject to Intellectual Property Rights that are owned or licensed by us.

You can only access and use these materials for the sole purpose of enabling you to use the VERIA App in accordance with the plan you are on, except to the extent permitted by law or where you have received prior written approval from us.

 

THIRD PARTIES

THIRD PARTY CONTENT

The VERIA App may contain text, images, data and other content provided by a third party (Third Party Content). We’re not responsible for any of this Third Party Content and we make no representation or warranty about the quality, suitability, accuracy, reliability, currency or completeness of any Third Party Content.

THIRD PARTY LINKS

The VERIA App may also contain links to websites operated by third parties (Third Party Links). Third Party Links are provided for convenience and may not remain current or be maintained. We do not endorse and are not responsible for Third Party Links and have no control over or rights in linked websites.

THIRD PARTY TERMS AND CONDITIONS

By using the VERIA App, or any other third party service, you acknowledge and agree that third party terms & conditions (Third Party Terms) may apply (including app store providers such as Apple and Google).

You agree to any Third Party Terms applicable to any third party goods and services, and VERIA will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

 

NOTICE REGARDING APPLE

If you are accessing the VERIA App from the Apple, Inc. (Apple) iOS Store, you acknowledge and agree:

these Terms are between you and VERIA and not with Apple. Apple is not responsible for the VERIA App or any content available on the VERIA App;

Apple has no obligation whatsoever to furnish any maintenance and support services for the VERIA App;

To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the VERIA App, and any other claims, losses, liabilities, damages, costs of expenses attributable to any failure to conform to any warranty will be VERIA’s responsibility;

Apple is not responsible for addressing any claims by you or any third party relating to the VERIA App, including, but not limited to:

  • product liability claims;
  • any claim that the VERIA App fails to conform to any applicable legal or regulatory requirement; and
  • claims arising under consumer protection, privacy, or similar legislation;

in the event of any third party claim that the VERIA App or your use of the VERIA App infringes any third party’s intellectual property rights, Apple will not be responsible for the investigation, defence, settlement and discharge of any such claim; that you represent and warrant that:

  • you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting’” country; and
  • you are not listed on any U.S. Government list of prohibited or restricted parties;

you must comply with applicable third party terms of agreement when using the VERIA App; and

Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary.

 

OPERATION OF THE APP DEPENDENT ON THIRD PARTIES

You acknowledge that the VERIA App depends on software and hardware developed by third party providers such as Apple and Google. If following an update by such third party provider, the VERIA App can no longer function as they did prior to the update, we will not (to the maximum extent permitted by law) be liable to you for any loss or damage you might suffer as a result.

 

SERVICE LIMITATIONS

The VERIA App is made available to you strictly on an ‘as is’ basis. We can’t guarantee, and make no warranties, to the extent permitted by law, that:

  • the VERIA App will be free from errors or defects;
  • the VERIA App will be accessible or available at all times;
  • messages sent through the VERIA App will be delivered promptly, or delivered at all;
  • information you receive or supply through the VERIA App will be secure or confidential; or
  • any information provided through the VERIA App is accurate or true.

 

SECURITY

We do not accept responsibility for any unauthorised use, destruction, loss, damage or alteration to your data or information (including Posted Materials), your computer systems, mobile phones or other electronic devices arising in connection with use of the VERIA App. You should take your own precautions to ensure that the process which you employ for accessing the VERIA App does not expose you to the risk of hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.

 

LIABILITY & indemnity

To the maximum extent permitted by applicable law, VERIA limits all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the VERIA App to $100 (AUD) in aggregate. This includes the transmission of any computer virus.

You agree to indemnify VERIA and its employees, contractors and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from, or in connection with, you or your representatives use of the VERIA App and/or breach of these Terms.

All express or implied representations and warranties given by us are, to the maximum extent permitted by applicable law, excluded.

Nothing in this agreement is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

To the maximum extent permitted by law, under no circumstances will VERIA be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with the VERIA App, these Terms or their subject matter (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)).

 

CANCELLATION

CANCELLATION BY YOU

You are responsible for the cancellation of your VERIA Account. You can cancel your VERIA Account at any time by using the functionality provided in the app.

CANCELLATION BY US

To the extent permitted by law, we reserve the right to terminate your access to any or all of the VERIA App or any part of the VERIA App at any time without notice, for any reason, provided that we refund to you any Fees for VERIA App which you have paid for and not received.

We may also terminate your access to any or all of the VERIA App at any time without notice without issuing a refund if you breach any provision of these Terms.

EFFECT OF CANCELLATION

Upon cancellation, termination or expiry of your VERIA Account, we will delete any Posted Materials associated with your VERIA Account. You won’t be able to recover any of this after cancellation, termination or expiry of your VERIA Account so we recommend you back up anything important to you. We won’t be responsible to you for, and expressly disclaim any liability for, any cost, loss, damages or expenses arising out the cancellation, termination or expiry of your VERIA Account.

SURVIVAL

Any clause that by its nature would reasonably be expected to be performed after the termination or expiry of this agreement will survive and be enforceable after such termination or expiry.

 

PRIVACY

You agree to be bound by the clauses outlined in VERIA’s Privacy Policy, which can be found here at veriagroup.com 

 

LOCATION OF SERVICES

VERIA controls the operation of the VERIA App from headquarters located in Australia. The VERIA App or parts thereof may be operated from, or hosted on mirrors or servers, at various locations outside of Australia.

We make no representation or warranty that all of the features of the VERIA App will be available to you outside of Australia or that they are permitted to be accessed outside Australia.

You’re solely responsible for your decision to use the VERIA App from other locations and you acknowledge that such use may be subject to, and you are responsible for, compliance with applicable local laws in relation to your use of the VERIA App.

 

NOTICES

A notice or other communication to a party under this agreement must be:

  • in writing and in English; and
  • delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

  • 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
  • when replied to by the other party, whichever is earlier.

 

GENERAL

GOVERNING LAW AND JURISDICTION

This agreement is governed by the law applying in Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria, Australia and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

WAIVER

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

SEVERANCE

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

JOINT AND SEVERAL LIABILITY

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

ASSIGNMENT

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

COSTS

Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement.

ENTIRE AGREEMENT

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

INTERPRETATION

  • (singular and plural) words in the singular includes the plural (and vice versa);
  • (currency) a reference to $; or “dollar” is to Australian currency;
  • (gender) words indicating a gender includes the corresponding words of any other gender;
  • (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
  • (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
  • (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
  • (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
  • (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
  • (headings) headings and words in bold type are for convenience only and do not affect interpretation;
  • (includes) the word “includes” and similar words in any form is not a word of limitation; and
  • (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.