popular questions from our customers

Because you have better things to do than look through fine print, we have answered some of our most FAQ from our lovely customers. Of course, if you have anymore questions beyond these, we would love to help! We’re always available to chat on support@veriagroup.com.

Where can I purchase a Veria robot vacuum cleaner?

We will provide updates on the availability of Veria products as they come fresh off the conveyor belt! The Série X will be launching soon in Australia.

How long is the product warranty period?

We pride ourselves on the quality and reliability of our products, that’s why we offer a complimentary 1 Year Warranty on all Veria products.

Can I purchase any of your products directly from your website?

We will provide updates on the availability of Veria products. The Série X will be launching soon in Australia.

Which countries can you deliver to?

The Veria range will only be available in Australia to start. However, as our team grows, we are planning on expanding the countries we will ship to. The more time we can help save, the better!

Is the Veria App available on both Apple & Android devices?

Yes, the Veria App will be available on both Apple & Android devices. Simply head to your app store to download. App set-up takes less than 5 minutes, which means you can organise a clean house on your coffee break!

How long does it take to charge the Série X?

The Série X can take up to 4 Hours to fully charge. With the auto recharge functionality, you will not have to worry about manually charging your vacuum cleaner. Once the Veria robot vacuum senses that it is running low on battery charge it will automatically return to the charging base.

How long does the Série X run for before needing to charge?

The Série X performs to a maximum vacuuming time of 200 mins. That’s 3.33 hours of self-managed housekeeping without you lifting a finger.

Does the Série X come with the auto disposal base?

All Veria robot vacuum cleaners come with an auto disposal base as a mandatory inclusion. We don’t do things in halves.

How to manually charge Série X robot vacuum?

Please ensure that the charging plates on the underside of the robot are aligned with the charging pole piece on the auto-disposal/charging base as shown on Pages 7 & 8 of the User Manual. Wait for “Start Charging” or “Charging” voice prompt to confirm charging status. You can also confirm the charging status on the Veria App.

Difference between Charging & Recharging status on Veria App?

“Recharging” status refers to the process of the robot vacuum returning/relocating to the auto-disposal/charging base. “Charging” is the confirmation that the robot vacuum is charging.

How to charge Série X robot vacuum for first time?

When charging for the first time, you will need to manually place the robot vacuum to the auto-disposal/charging base. Please ensure that the charging plates on the underside of the robot are aligned with the charging pole piece on the auto-disposal/charging base as shown on Pages 7 & 8 of the User Manual. Wait for “Start Charging” or “Charging” voice prompt to confirm charging status. You can also confirm the charging status on the Veria App.

How to create Map on Veria App?
  1. Please refer to Page 11, 16 & 19 of the User Manual.
  2. Please ensure that your Veria robot vacuum cleaner is charging on the auto-disposal/charging station. Please note that for ALL mapping functions the Serie X robot needs to be charging to start the mapping process.
  3. Do not start cleaning/mapping process until the robot is FULLY charged.
  4. When charging for the first time, you will need to manually place the robot vacuum on the auto-disposal/charging base. Please ensure that the charging plates on the underside of the robot are aligned with the charging pole piece on the auto-disposal/charging base as shown on Pages 7 & 8 of the User Manual. Wait for “Start Charging” or “Charging” voice prompt to confirm charging status. You can also confirm the charging status on the Veria App.
  5. Once fully charged and you’ve followed all instructions on Page 11 click “Start” on Veria App. Please refer to Page 19 of the User Manual for further instructions.
  6. Once mapping has been completed you can select “Map settings” on the Veria App to save, restore and add a new map.
  7. Please do not change the location of the auto-disposal base/charging base whilst robot is cleaning as this will cause a ‘relocation’ issue for the robot. Find a permanent spot that is clear and secure for the auto-disposal/charging base.
  8. For Double Story households, you will need to repeat the above for each level of the home. Please note that the robot vacuum will need to be charging to create a new map under “Map settings” on the Veria App. Once you’ve moved both the robot vacuum and auto-disposal base to the other remaining level in your home, please go to “Map settings” on the Veria App and select option to “Add new map”.
  9. We suggest that when you change the location of the auto-disposal/charging base that you manually place the robot on the auto-disposal/charging base. This will eliminate any potential ‘relocation’ errors.